In DIY Conflict Resolution: Seven Choices and Five Actions of the Masters, New York Employment Lawyer and Global Workplace Mediator Nance L. Schick draws from her proprietary conflict resolution process to construct a step-by-step guide for approaching conflict with compassion, humility, and introspection.
Discover a More Compassionate Approach with DIY Conflict Resolution
Often, past hurts can negatively influence how we deal with others at home and in the workplace. In fostering healthy relationships, it is essential to understand our own experiences with conflict and how those experiences influence our default personality styles.
In her groundbreaking manual, Nance guides readers through seven choices that will help them explore their emotional responses to conflict and provides tools to engage with others in a context of courage and empathy.
Become a compassionate listener by following simple mediation techniques that highlight a succinct definition of the conflict, the individual interests of everyone involved, and a future that’s possible through specific, measurable actions.
What’s New in This Edition?
- Expanded Workbook. We’ve transformed the exercises from previous editions into a comprehensive workbook in the second half of the book. The larger softcover format provides ample space for personal reflection and application.
- Updated Stories and Insights. Gain deeper understanding through updated client stories and the latest developments in the case against Nance’s teenage assailant.
- Refreshed Data. Benefit from updated statistics that offer encouraging perspectives on conflict resolution.
- Foreword by Dan Miller. Enjoy an insightful foreword by New York Times Best-Selling Author Dan Miller, along with heartfelt reader testimonials.
The DIYCR Framework: Seven Choices & Five Actions
Nance’s DIY Conflict Resolution method is built upon a foundation of Seven Choices and Five Actions, designed to guide you through a transformative conflict resolution process.
- Seven Choices. These choices guide you through self-reflection and understanding of your emotional responses to conflict:
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- Forgive yourself
- Acknowledge yourself
- Forgive the world
- Free the emotions
- Clear your mind
- Assume nothing
- Listen with your third ear
- Five Actions. These actions enable effective mediation and resolution, focusing on creating positive outcomes:
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- Define the conflict succinctly
- Identify the personal interests driving the conflict
- Play with the full range of possibilities
- Create the future with a specific, measurable plan
- Stay on PARR: plan, act, revise, and repeat until you get the results you want
These tools empower you to approach conflict with clarity, compassion, and a focus on creating positive outcomes.
Key Features of the DIYCR Book
- Holistic Approach. Integrate self-reflection and emotional intelligence to transform conflict into an opportunity for growth.
- Practical Mediation Techniques. Learn to define conflict clearly, understand individual interests, and create actionable plans for a positive future.
Examples of Conflicts Clients Have Taken On
- Business plateaus
- Career changes or stalls
- Employee attendance or performance
- Fear of managing “others” (e.g., women, transgender women)
- Financial hardship
- Sexual harassment
- Unlawful discrimination
From the Author
I hope my book brings you a few breakthroughs. We’re never too grown to have some!
People often assume they must be at rock bottom or close to it before they tinker with the Third Ear Conflict Resolution process. They don’t, and it’s better if they’re not in crisis. That’s what therapy is for. The Third Ear process is more of an accelerator, or an obstacle remover. Let me know how it goes. I love reading and hearing your success stories, and I learn from your challenges.
Ready to start the journey to mastery?
Testimonials
DIY Conflict Resolution is a handbook that is sure to become a well-worn and dog-eared-pages addition to self-development and self-help bookshelves. ~ Non-Fiction Authors Association
Every chapter is both insightful and educational, especially Your Brain Patterns Generate Your Responses…This guide is fantastic and a highly recommended, life-changing read. ~ Leslie Jones, Readers Favorite
This book is really beautiful, and I feel enriched for having read it! ~ Conna Craig, Editor
Your book was sitting out at home because I had unpacked it. My husband picked it up and read the beginning…He said, “I want to read it. It sounds interesting.” I have been married to him for over 10 years and I have never seen him read a book!! This is huge! ~ F.S., Married Professional, MD