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Third Ear Conflict Resolution

Sustainable dispute resolution for high-stakes workplaces

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Why “Nice” Bosses Experience Team Friction

Nance Schick · Jun 29, 2026 ·

Photo of smiling boss bumping elbows with smiling employee while co-worker smiles

When I was first promoted at United Parcel Service (UPS) in 1989, I got exceptional management training, including on how to rely less on being nice and more on being clear. I was grateful for that …

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Using AI at Work: The Dangers of the Default

Nance Schick · Jun 15, 2026 ·

Photo of worker at a laptop holding a lightbulb while an AI brain "thinks"

To improve our work performance, business leaders can become obsessed with self-awareness. We take personality inventories, hire success coaches, and sketch out personal SWOT analyses (Strengths, …

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How to Navigate Immigration as a Workplace DEI Issue

Nance Schick · Jan 16, 2026 ·

Photo of two uniformed police officers

DISCLAIMER: This post contains general information about employment and immigration. It is not legal advice. If you are uncertain about your current obligations, we strongly recommend you schedule a …

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