Sustainable dispute resolution for high-stakes workplaces
When I was first promoted at United Parcel Service (UPS) in 1989, I got exceptional management training, including on how to rely less on being nice and more on being clear. I was grateful for that …
[Read more...] about Why “Nice” Bosses Experience Team Friction
Brook had done everything right. He was highly educated, successful, and respected—until his business partnership dissolved. For many in the "business sandwich generation," a loss like this isn't just …
DISCLAIMER: This post provides a general overview of employment conflicts that might arise when working with independent contractors. It is not legal advice. If you require information or advice …
[Read more...] about How to Identify a True Independent Contractor
Frequent change is an inevitable part of life, but recently, it feels more frequent and unpredictable than ever. As professionals striving to excel—whether we're licensed professionals, managers, …
You might have seen that I went to Capitol Hill, was on the Tradeoffs podcast, and spoke to the Washington Post about my challenges with the Affordable Care Act. Without the Extended Premium Tax …
There's an old movie titled Mr. Smith Goes to Washington. In it, Jimmy Stewart plays an idealistic youth leader named Jefferson Smith who is unexpectedly appointed to the United States Senate. He …
[Read more...] about Ms. Schick Goes to Washington–to Advocate for Small Business Health Insurance
Having contributed to prior Upjourney articles on apologies and letting go, I was later asked how to write an apology letter to a friend. This is my response. Consider a Phone Call Although I …
[Read more...] about Helping Upjourney Readers Write an Apology Letter
Like law, the funeral profession serves people in their most vulnerable moments. Loved ones of those who have died rely on the integrity and professionalism of those guiding them through grief …
[Read more...] about Law, Ethics, and Compassion in the Funeral Profession
Employment is a partnership. It's time we ditch the outdated model that conjures up a one-sided transaction where the employer has all the control. That hasn't been the case in a very long time. Labor …
[Read more...] about How to Cultivate Employment Partnerships
DISCLAIMER: This post is a general overview of how missteps can ruin businesses quickly. It is not legal advice. If you have concerns about your business strategy or activities, please make an …
[Read more...] about How to Ruin a Business in 13 Months or Less
