Sustainable dispute resolution for high-stakes workplaces
When I was first promoted at United Parcel Service (UPS) in 1989, I got exceptional management training, including on how to rely less on being nice and more on being clear. I was grateful for that …
[Read more...] about Why “Nice” Bosses Experience Team Friction
To improve our work performance, business leaders can become obsessed with self-awareness. We take personality inventories, hire success coaches, and sketch out personal SWOT analyses (Strengths, …
[Read more...] about Using AI at Work: The Dangers of the Default
When a conflict requires a formal investigation, it can feel like a heavy administrative burden. If you are part of the "business sandwich generation," you are often the bridge between rigid …
[Read more...] about Conducting Fair and Impartial Workplace Investigations
Brook had done everything right. He was highly educated, successful, and respected—until his business partnership dissolved. For many in the "business sandwich generation," a loss like this isn't just …
DISCLAIMER: This post provides general information about unemployment insurance protests in NYC. It is not legal advice. If you require information or advice applied to your unique situation, please …
[Read more...] about Should New York Employers Protest Unemployment Claims for Attendance Issues?
If you emailed me late last week, you know I was in Sarasota to lead a conflict resolution workshop at the Florida Creativity Conference (FLCC). I highly recommend you consider attending it next year …
[Read more...] about Reflections from the Florida Creativity Conference
Dangerous misconceptions about diversity, equity, and inclusion (DEI) have been derailing careers for years. Occasionally, overzealous professionals inequitably investigated claims and doled out …
[Read more...] about How High Achievers Avoid Derailing Their Careers with Workplace Conflicts
Communication breakdowns happen at work, regardless of your title or experience. Maybe it's caused by conflicting interests in a project or frustration and overwhelm during periods of change. Even the …
[Read more...] about Communication for Conflict Resilient Workplaces
Happy Holidays! Is it okay that I didn't say Merry Christmas? What is the "true meaning of Christmas"? According to whom? These are the questions that often arise at this time of year. They arise for …
[Read more...] about Happy Holidays or Merry Christmas? What About Hanukkah and Kwanza?
Maintaining a good job can be quite challenging, especially when you find yourself navigating difficult situations such as workplace complaints or changes in management. It's important to understand …
[Read more...] about Six Mistakes That Could Cost You Your Job
