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Third Ear Conflict Resolution

Helping organizations and leaders navigate unsustainable workplace conditions

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Leadership Development

How to Give an Effective and Complete Apology

Nance Schick · Oct 12, 2026 ·

Photo of text from 1970s elementary school memory book limiting girls to roles such as mother, nurse, and school teacher.

Cleaning Up Our Human Messiness at Work Effective communication is a big part of what makes workplaces sustainable. We all struggle to say the most productive things when: We’re still feeling …

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Moving Beyond Check-the-Box Training

Nance Schick · Sep 28, 2026 ·

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Real Compliance Requires Real Learning I recently had the opportunity to lead a Continuing Teacher and Leader Education (CTLE) webinar titled for Special Education Itinerant Teachers (SEITs) in New …

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Why “Nice” Bosses Experience Team Friction

Nance Schick · Jun 29, 2026 ·

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When I was first promoted at United Parcel Service (UPS) in 1989, I got exceptional management training, including on how to rely less on being nice and more on being clear. I was grateful for that …

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Case Study: Why Brook Stopped Winning

Nance Schick · Apr 13, 2026 ·

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Brook had done everything right. He was highly educated, successful, and respected—until his business partnership dissolved. For many in the "business sandwich generation," a loss like this isn't just …

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Should New York Employers Protest Unemployment Claims for Attendance Issues?

Nance Schick · Mar 23, 2026 ·

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DISCLAIMER: This post provides general information about unemployment insurance protests in NYC. It is not legal advice. If you require information or advice applied to your unique situation, please …

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Reflections from the Florida Creativity Conference

Nance Schick · Mar 16, 2026 ·

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If you emailed me late last week, you know I was in Sarasota to lead a conflict resolution workshop at the Florida Creativity Conference (FLCC). I highly recommend you consider attending it next year …

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The Dos and Don’ts of Workplace Dating

Nance Schick · Feb 6, 2026 ·

DISCLAIMER: This post provides general information about workplace dating. It does not contain legal advice. Before you choose to incorporate a workplace dating policy in your procedures, we recommend …

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How High Achievers Avoid Derailing Their Careers with Workplace Conflicts

Nance Schick · Jan 9, 2026 ·

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Dangerous misconceptions about diversity, equity, and inclusion (DEI) have been derailing careers for years. Occasionally, overzealous professionals inequitably investigated claims and doled out …

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Six Mistakes That Could Cost You Your Job

Nance Schick · Dec 15, 2025 ·

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Maintaining a good job can be quite challenging, especially when you find yourself navigating difficult situations such as workplace complaints or changes in management. It's important to understand …

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How to Use Your Third Ear at Home

Nance Schick · Dec 8, 2025 ·

As you prepare to gather with loved ones, the fear of uncomfortable conversations may loom large. At work, you might manage risk skillfully, but navigating family dynamics can be a more delicate …

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